FXARAGuide
FRMy accountTry it
Getting started
  • 01Your business: what is printed on all your documents
  • 02Your first repair, from the counter to the drop-off receipt
  • 03Your parts, your prices, your price list
  • 04The final check: are you really ready?
My workshop
  • The journey of a repair, column by column
  • Take payment, invoice, send: one single window
  • Selling at the counter, with no repair behind it
  • Buying back a phone: the register, the receipt, the stock
  • When a device comes back: after-sales and warranties
Payments
  • Connect your SumUp terminal
  • Refund a customer properly
Quotes & invoices
  • Make a quote or an invoice, and send it
  • Set up your VAT, and what happens on each line
  • E-invoicing (France only): what changes, and when
  • Credit notes, vouchers and loyalty: which to choose
Customers & messages
  • What goes out to your customer by itself
  • Letting the customer know by text that the device is ready
  • Collecting Google reviews at the counter
  • The Bonus Réparation repair bonus (QualiRépar, France only)
My website & online shop
  • Putting your website online
  • Showing your prices on your website
  • Requests that come in from your website
  • Opening your online shop
  • Shipping your online shop orders
Team & stores
  • Give someone on your team an account
  • Working with several stores
Bringing in my data
  • Importing your customer file
  • Importing your parts catalogue
  • Getting your data out
Definitions
  • Margin VAT: how it is calculated on a used phone
  • Police register: what a repairer must record when buying back
  • Electronic invoicing: what a repairer must do, and when
  • The French repair bonus (QualiRépar) explained for repairers
Frequently asked questions
  • General
  • Repairs and customers
  • Till, invoices and VAT
  • It doesn’t work
HelpDefinitions

Definitions

Margin VAT, police register, electronic invoicing, repair bonus: the French rules explained simply.

  • Margin VAT: how it is calculated on a used phoneOn a used device bought from a private individual, VAT only applies to the margin. The rule, an example, and what Fixara does.
  • Police register: what a repairer must record when buying backBuying used devices requires keeping a register. What it contains, and how to keep it without paper.
  • Electronic invoicing: what a repairer must do, and whenReceive electronic invoices since 1 September 2026, issue them from 1 September 2027: the timeline for a small repair shop in France.
  • The French repair bonus (QualiRépar) explained for repairersThe bonus deducted from the customer’s invoice, the QualiRépar label, the claim sent to the eco-organisation: how it works for the shop.
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