It doesn’t work
The most common problems with the software, and what to check first before writing to us.
A screen looks odd, or a button no longer responds
Press Ctrl + Shift + R (⌘ + Shift + R on Mac): your browser sometimes keeps an old version of the app in memory after an update. It is the most common cause, and the quickest to rule out.
My customer says they received nothing
Check their address on their record, then their spam folder. The ticket history says exactly what was sent and when: Fixara only writes “sent” when the sending succeeded.
The SMS button does not appear
It means there are no credits left, or no number is entered on the ticket or on the customer record. The balance is topped up in Settings → SMS.
I can’t find a screen someone told me about
Three possible reasons. It is part of the Atelier + Site (Shop + Website) plan (the website, the online shop, the team, the Fonds Réparation in France): on the Atelier (Shop) plan, the entry stays in the menu, marked “Offre Site” (Website plan), and presents what it brings. Your manager has not opened it for you: what each member sees is set in Settings, Équipe (Team) tab, “Ses accès” (Their access). Or the feature is still being built, and deliberately hidden.