Repairs and customers
Check-in, unknown fault, labels, online tracking, several devices: everyday questions in the workshop.
I don’t know the fault yet, what do I do?
Tick La panne n’est pas connue, à diagnostiquer (Fault unknown, to be diagnosed): the ticket opens in diagnosis, the customer leaves with their drop-off receipt, and you don’t make anything up. Same for the model, with Modèle inconnu (Unknown model).
How do I print a label?
On the ticket, Imprimer (Print). Three formats, with a preview of the document alongside: label, thermal receipt, drop-off receipt. You see what you print before printing it.
Can my customer track their repair?
Yes: every ticket has a public tracking link, already included in the check-in e-mail. It only shows dates and steps: never your internal ticket number, never the technician’s name.
A customer drops off two devices at once
Le client dépose un autre appareil (The customer is dropping off another device), at the bottom of step 2. Each one gets its own ticket, because they are not repaired at the same pace, but you don’t re-enter the customer.