The Bonus Réparation repair bonus (QualiRépar, France only)
Deduct the French repair bonus from the customer’s invoice and get reimbursed by the eco-organisation (France only).
Before you start
- Being QualiRépar-certified with a French eco-organisation: it is the one that issues the label, not Fixara.
- Your Ecologic API key.
- The Atelier + Site plan: the Fonds Réparation is part of it.
The Bonus Réparation is a French aid deducted immediately from your customer’s invoice, which the eco-organisation then reimburses to you. Fixara builds the claim and follows it up; the label itself stays between you and the eco-organisation.
- 1Enter your API key in Settings, Fonds Réparation card. Fixara tests it before keeping it: a refused key is not saved.
- 2Fixara approves the connection on your side (this is a manual check on our part).
- 3Switch on the Fonds Réparation. You can switch it off without losing your key.
- 4At check-in,
Éligible QualiRépar(QualiRépar eligible) is offered when the device qualifies: you stay in control of ticking it or not.
From check-in: a complete customer record
Tick Bonus Réparation QualiRépar at check-in: the customer’s title, last name, first name, phone, a valid e-mail and postcode become mandatory, and Fixara refuses to create the ticket without them. The customer record form opens pre-filled: complete it while the customer is in front of you. With the box unticked, the ticket is not QualiRépar: Fixara no longer makes it eligible behind your back.
At checkout: the IMEI, the photo of the plate, the signature and the customer record
The claim needs them, and they can no longer be obtained once the customer has left. So the payment window of an eligible ticket asks for them before handing the device back, customer record included: a QualiRépar ticket can no longer be handed back without the customer’s e-mail. The photo of the plate is taken with your phone: Scanner avec mon téléphone (Scan with my phone) shows a QR code, you take the photo, and it arrives in the ticket. The customer is not entitled to it after all? Untick eligibility: the payment goes ahead normally, without the bonus.
The amount depends on the device
The official amounts vary by device, not by fault (the fault only decides eligibility). They are in Fixara and are updated on our side. The invoice shows the « Bonus Réparation » line and the net amount to pay from the payment window onwards.
Ecologic or ecosystem: depending on the brand
Each brand depends on an eco-organisation. The Fonds Réparation screen sorts your claims by eco-organisation. Ecologic claims are sent from Fixara. ecosystem claims (Samsung, Huawei, Oppo, Honor…) are filed on the ecosystem portal: their record prepares everything there is to copy over, with the files to upload, and you note the reference returned by the portal.